Tech support
As most of you know, my dsl ISP bailed out and I had to switched from Directvdsl over to SBC dsl. It was rather troublesome, because there is about a week of downtime for the switch to happen. First, the SBC folks have to let directvdsl know that the order was received and service should be cancelled on directvdsl side. Then, SBC will have to activate dsl service to my apt, while I wait patiently for the modem to arrive.
I've called SBC twice after my initial phone calls because I waited two weeks for the modem and heard nothing from them. This afternoon, I was talking to Steph, "Well, miss Soon, my records are showing that UPS just delivered your modem this afternoon and it has been signed and received." Aha! They must've sent it to the apartment clubhouse.
When I got home at 6.45pm, I saw the new SBC dsl box on the bedroom floor. I woke the computer up from sleep mode, clicked around a little bit, and noticed that the new modem is now sitting on my desk blinking green lights at me. Apparently southern boy was there while UPS made the delivery, and he took it upon himself to crack open the case, plunge in the ethernet, install the software, and reboot the computer in safe mode. 10 times. heh. But in the end he got the dsl up and running real fast, real smooth. He even put the computer case back and packed everything neatly in the box...
What more could I ask for?